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Senaryo: Production outage occurred, service down. Incident response plan?
1) Immediate assessment: Scope, impact, severity. 2) Communication: Stakeholders, status page. 3) Mitigation: Rollback, failover, hotfix. 4) Root cause analysis: Logs, metrics, traces. 5) Resolution ve verification. 6) Post-mortem: Document findings, action items. Priority: User impact minimization.